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Monday, October 25, 2021

GW - GES - System Administrator - Intermediate Service Delivery - Tier 1 - Help Desk

System Administrator - Intermediate
Service Delivery - Tier 1 - Help Desk

(DayShift: Wed-Sat or Sun-Wed 6 am - 4 pm)
 
Clearance: US Citizen with TS/SCI with Poly
Apply for this position:  Send a Microsoft Word copy of your resume to: HR@zavda.com
 
Job Description:
Zavda was founded in 2006 and is an SDB Certified, Service-Disabled Veteran-Owned, and Woman-owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sectors.  Zavda is looking for a System Administrator - Intermediate Service Delivery - Tier 1 - Help Desk to join our team.

Role Overview:

  • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers
  • Provides user notification of the receipt of Web- or email-submitted requests
  • Logs and tracks inquiries using service request management database, and maintains history records and related documentation
  • Promptly categorizes, generates, routes, and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility

Requirements:

  • Must meet contract level requirements for appropriate position.
  • Unix experience is not required, but is a plus.

Education / Experience:

  • 2 year of experience with a background in Microsoft Office applications to include Outlook, Word, and Excel is a plus.
  • Experience in ticket management systems like Remedy is a plus.  
  • A+/Net+, or higher cert required upon submission
  • Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I

Job Location:

  • Annapolis Junction, MD
  • Texas

Zavda is a small business and an equal opportunity employer- Veteran/Female/Minorities/Individuals with Disabilities.  With Zavda you have the opportunity to provide dependable solutions and support that benefit the national security missions.  Zavda prides itself on providing continual professional growth and success for the Zavda Team.

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