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Tuesday, September 21, 2021

GW - GES - System Engineer - Digital Services – Unified Communications (VOIP/VTC) Engineer - Intermediate

System Engineer - Intermediate
Digital Services – Unified Communications (VOIP/VTC) Engineer
 
Clearance: US Citizen with TS/SCI with Poly
Apply for this position:  Send a Microsoft Word copy of your resume to: HR@zavda.com
 
Job Description:
Zavda was founded in 2006 and is an SDB Certified, Service-Disabled Veteran-Owned, and Woman-owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sectors.  Zavda is looking for a System Engineer trusted to work on VoIP and VTC and other Communication tools across the client environment
Responsibilities:

  • Collaborating with internal and external clients to solve and maintain multiple internal communication platforms
  • Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure
  • Responsible for the installation of operating system and security patches
  • Responsible for assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure
  • Provide support for customer scheduled and unplanned outages, regardless of scale and impact
  • Serves as escalation support for Tier 1 and Tier 2 technicians across all communication platforms

Requirements:

  • Strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business
  • Experience managing virtualized applications or have knowledge of how to manage virtualized applications
  • Experience with Session Border Controller (SBC) and SIP detailed traces is a plus
  • Prior ticketing experience, such as ServiceNow is highly preferred
  • The candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level II.  Security+ or higher cert required upon submission.

Education / Experience:

  • 2 years experience supporting and troubleshooting Communication services in a Government environment preferred

Job Location:

  • Annapolis Junction, MD

Zavda is a small business and an equal opportunity employer- Veteran/Female/Minorities/Individuals with Disabilities.  With Zavda you have the opportunity to provide dependable solutions and support that benefit the national security missions.  Zavda prides itself on providing continual professional growth and success for the Zavda Team.

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