Help Desk Specialist 3
Clearance: TS/SCI w/ Polygraph
Apply for this position:
Send a Microsoft Word copy of your resume to: HR@zavda.com
Zavda was founded in 2006 and is a SDB certified, Service Disabled Veteran owned, and Woman owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sector. Zavda is looking for a Help Desk Specialist will provide Tier 1 support to provide direction to system administrators in troubleshooting and resolving device and audit compliance reporting issues, maintain documentation of assigned systems, and perform customer outreach to ensure adequate action is taken to properly configure devices to enable the accurate and timely forwarding of data to the enterprise audit reduction and storage system.
- Prior experience working help desk tickets
- Exceptional oral and written communication skills
- Prior experience in customer service and vendor support interaction
- Experience with Xacta, Syslog/NxLog
- Linux system administration
- Arcsight/Elasticsearch/Kibana/Splunk, Nifi
Zavda is a small business and an equal opportunity employer- Veteran/Female/Minorities/Individual with Disabilities. With Zavda you have the opportunity to provide dependable solutions and support that with benefit the national security missions. Zavda prides itself to providing continual professional growth and success for the Zavda Team.