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Monday, August 10, 2020

EITO - Help Desk

Help Desk Specialist

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Clearance: Top Secret/SCI with Polygraph

Zavda was founded in 2006 and is a SDB certified, Service Disabled Veteran owned, and Woman owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sector.  Zavda is looking for a Help Desk Specialist.

Job Description:

Serves as the initial point of contact, globally for access to the Enterprise IT environment. Interacts with IT users to resolve technical issues; responds to queries and completes service requests that originate by phone, web-based portals, email or other methods.


Experience providing both Tier 1 and Tier 2 help desk support, proficient in troubleshooting issues and providing technical support to customer, outstanding verbal and written communication skills



Linux system administration experience, experience with Xacta, experience configuring log shippers (Syslog, NxLog), knowledge of Linux commands to perform devops functions, Arcsight, Elasticsearch, Kibana, Splunk, NiFi



·        High School Diploma/GED and 9 Years, or

·        Associate’s Degree and 7 Years, or

·        Bachelor’s Degree and 5 Years, or

·        Master’s Degree or Higher and 3 Years, or

·        Doctorate and 1 Year


Job Location:

Fort Meade, MD

Zavda is a small business and an equal opportunity employer- Veteran/Female/Minorities/Individual with Disabilities.  With Zavda you have the opportunity to provide dependable solutions and support that with benefit the national security missions.  Zavda prides itself to providing continual professional growth and success for the Zavda Team

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