BPUFF – System Architect II
Apply For this position:
To apply for this position, send a Microsoft Word copy of your resume to HR@zavda.com.
Clearance: Top Secret/SCI with Polygraph
Zavda was founded in 2006 and is a SDB certified, Service Disabled Veteran owned, and Woman owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sector. Zavda is looking for a System Architect.
Description:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Demonstrated Skills:
The Level 2 System Administrator/Architect (SAA) shallpossess the following capabilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Qualifications:
- Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
- Bachelor’s degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Job Location:
Laurel, Maryland
Zavda is a small business and an equal opportunity employer. Zavda provides the opportunity to provide dependable solutions and support to national security missions. Zavda prides itself on its continued professional growth and is always looking for qualified candidates to contribute to this upwards trend. Don’t hesitate to reach out to our team with questions on positions or for more information on our company!