LAN Desktop Support Technician, Level II:
Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks.
Provide support in responding to system user requests for assistance.
Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
Install and provide basic support for approved PC software.
Perform upgrades to all computer platforms.
Train office staff on computers.
Maintain logs and inventory of equipment repairs.
Assist in administering all computer platforms as directed and assist in resolving any operations problems.
Provide the agency LAN Administrator with server maintenance and administration.
Prefer experience with the following:
Familiarity with PANAVUE, Marconi SOD and HP OPENVIEW a plus.
Marconi EPN211E
Advanced Promina
Promina Debugger training
NET Advanced and Debugger training